Order processing

JadaSite supports full order processing cycle.

For credit card payment, JadaSite can be configured to authorize payment only during checkout. This will ensure customer's fund is confirmed and reserved for payment. However, this fund is still with the customer's bank account. Alternatively, JadaSite can also be configured to authorize and capture payment during checkout. During this process, funds are transferred from customer's account to merchant's account.

To locate the order for processing, go to Order -> Order listing.

Invoice

If JadaSite is configured to authorize and capture payment during checkout, orders are automatically invoiced. Otherwise, you need to invoice in order to capture payment. This is usually performed after the order is placed and items are confirmed to be in-stock and about to ship.

To invoice the customer, clicks Invoice in the order maintenance screen. Enters the following information and clicks save to create the invoice.

Quantity – Item quantity to be invoiced. The suggested quantity is the remaining number of units to be invoiced for that item.
Shipping amount – Shipping amount to be invoiced. The suggested amount is the remaining amount to be invoiced for the order.

Orders can be partially invoiced and multiple invoices can be created for the same order.

Once the invoice in created, clicks Capture payment to ensure fund that was authorized earlier is captured and transferred to the merchant account.

Void invoice

Once payment is capture for the invoice, you can still void the transaction within a limited period of time that is depending on the payment gateways (usually within a day or so). This process is usually performed to reverse a mistake. If the transaction cannot be voided, you can perform a credit transaction.

To void a invoice, simply clicks void invoice.

Credit

There may be a number of different reasons why credit transaction is to be performed. One typical reason is customer return an item (perhaps due to defects).

To create a credit note, clicks credit in the order maintenance screen. Enters the following information and clicks save to create a credit note.

Quantity – Item quantity to be credited. The suggested quantity is the number of items that are invoiced and has not been credited.
Shipping amount – Shipping amount to be credited. The suggested amount is the shipping amount that is invoiced and has not been credited.

Once the credit note is created, clicks Credit payment to ensure fund is transferred from merchant account to customer account.

Void credit

Once fund is credited back to the customer, you can still void the transaction within a limited period of time.

To void a credit note, simply clicks void credit.

Ship

Once an order is packed and is ready to be shipped, simply creates a ship transaction. This is to ensure item inventory is updated. Once an item is shipped, item's booked quantity and item's inventory are both reduced.

To ship items, clicks ship in the order maintenance screen. Enters the following information and clicks save.

Quantity – Item quantity to be shipped. The suggested quantity is the number of items that are ordered and has not been shipped.

Comments

Users can add comments to orders. Usually comments can all be viewed externally by customers. These comments can be tracking information to allow customers to view detail status of the order. Comments can also be set as internal view only. Internal view comments are not be shown to customers.

To create comment, enters the following information and clicks Add comment.

Comments – Comment text
Internal view only – If checked, this comment will not be displayed externally to customers.






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